Returns & Warranty

If something isn’t right with your order, we’ll help you sort it out. Here’s how returns work at Scarlett Music.

Returned within the first week

You’re entitled to a refund or exchange within one week of purchase if your product is:

• Faulty;
• Physically damaged; or
• Not doing what it’s meant to do.

After the first week

Your product can still come back to us, and we’ll arrange a repair through the manufacturer under warranty. Warranty repair times do vary — we’ll keep you informed and up to date the whole way through.

A few things to keep in mind

• We’re not able to offer a refund for a simple change of mind.
• Shipping costs are non-refundable.
• Scarlett Music reserves the right to decline any return that doesn’t meet this policy.

What we’ll need

All we ask is that the item comes back in its original condition, with all original packaging and your proof of purchase. Get in touch first to request a return, and we’ll guide you through it from there.

Your rights under the Australian Consumer Law always apply.

Questions? We’re happy to help — call us on (03) 4151 5751 or email info@scarlettmusic.com.au.